If you have a problem with SPS, you’re not by yourself

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If you have a problem with SPS, you’re not by yourself

For the 2020, the newest CFPB gotten 1054 complaints facing SPS. SPS ranked Number thirty-six certainly most of the economic businesses for grievances.

Letter from SPS dated XX/XX/XXXX, states … My payment currently is 3 % <>. New payment is 4 % <>effective XX/XX/XXXX and scheduled to go up XX/XX/XXXX, and again to increased to 4.125 % and is effective again on XX/XX/XXXX and scheduled increase again XX/XX/XXXX to <>. I had applied for a loan mod back in XX/XX/XXXX, with no results. SPS wasn’t clear with their requests each time they asked for additional info and I was returning info on XXXX paperwork, but later several months, found they wanted the info on their paperwork, even though info almost same, just not on their paperwork, so in the end my paperwork was thrown out. I had to start all over and this took me about a month to mentally wrap my head around the chore I had to do AGAIN, but after calming down and receiving their forms. I reapplied in XX/XX/XXXX, a few questions about my paperwork again, they seem to question my paycheck status, they question why was I missing paychecks, I explained I only worked two days in first quarter of this year and I highlighted the info describing that, like year to date # s. Then they said I wasn’t reporting workman s comp checks. I explained, I am not reporting because I am not receiving, they found that odd for https://paydayloancolorado.net/franktown/ me not to be collecting. I explained I only work one day a week and I don’t qualify, I only work one day a week because I am a full time mother to my XXXX year old with XXXX, trying to transition him into adulthood since the school district did not. Another reason I need help with my loan mod, because he has cost me $ XXXX recently for XXXX assessment and <>for XXXX XXXX XXXX remapping to help him deal with real world. Finally it was in underwriting and they questioned that again. Finally, I find it is in its 30 day time frame starting XX/XX/XXXX, I received a resolution on XX/XX/XXXX explaining they were ount they showed as income was <>= ,000,000>, when in reality it is <>, because I am not working nor am I collecting unemployment, this is a discrepancy, I called XXXX and they suggested I reach out to you.

Complaint Details:

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Complete Criticism:The mortgage business refuses to send me my statements within the good quick manner. I didn’t discover my personal declaration until five days prior to my percentage is born.

Criticism Info:

Full Complaint:From the first date, I have always included a partial pre-payment of my principle. When the COVID-19 Pandemic shut down XXXX Florida, I called Select Portfolio Servicing and asked them two questions ; 1 ) would they lower the variable interest rate, which they increased last year, 2 ) what options do I have if I have a problem making the payments Today, I received my statement. The pre-payment of <0.00>was unapplied, even though the mortgage coupon was clearly marked for partial pre-payment. Rather than following their customer s wishes, they continue to charge interest charges for the <0.00>( and future ) pre-payments. At XXXX XXXX, I called, I was informed that I was enrolled in their forbearance program and they told me that I could not withdraw from it. This is Forced Compliance of a Condition that was never agreed to.

Complaint Facts:

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Full Grievance:Inside my case of bankruptcy last year my personal financial obligation are never ever reaffirmed by my personal financial to my financial by the my lender XXXX XXXX exactly who following moved that it mortgage so you can SPS Repair with this specific step none regarding my payment history try been filed on my family mortgage over the past seven decades extremely loan providers you should never also accept me since it doesnt show that I really features a property financing For this reason it’s managed to make it impossible for me in order to refinance otherwise get a different type of financing which have a lesser appeal price except that one thats are provided by my personal upkeep company at this time hence i will be into the capable supply my personal security it has been happening consistently

Organization effect:

Our team reached so it grievance about personal archives of Consumer Financial Safety Bureau (CFPB). You could potentially document your ailment for the CFPB right here.

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